IVRs made SIMPLE!!!!

Voiceware Studio revolutionizes how companies build sophisticated telephone-based solutions. Historically, these systems were too complex and expensive for most organizations. Not any more!

Voiceware Studio delivers powerful IVR (Interactive Voice Response) and auto-dialer solutions that are reliable, easy to build/deploy/manage, scalable and affordable. Voiceware is committed to enabling organizations to offer world-class 24/7 customer service with telephone-based customer self service applications that:

Are always “on”
Automate manual low-value activities
Improve customer service
Create new revenue streams
Merge telephony with back-end data in real-time

- all without any additional programs!

Voiceware's pre-built library of IVR applications will get you up and running quickly, allowing you to be in production in a matter of hours not weeks or months.

Need to build custom IVR? No problem! Unlike other IVR solutions, Voiceware doesn't require extensive programming expertise or deep knowledge of telephony.

What is an IVR?

IVR stands for “Interactive Voice Response”. IVRs enable interaction with telephone callers, allowing organizations to automate common tasks like checking account status, getting updates on order information or paying a balance using a credit card. IVRs have been used by larger organizations because it allows them to improve customer service and reduce the cost of sales, service, and support. Traditionally, the cost of building and deploying IVR technology has put them out of reach of smaller organizations.

Today’s IVR solutions move beyond simply routing callers to the right department using pre-recorded prompts. Today’s IVR solutions are integrated with databases, back end applications and web services to enable users to enter and retrieve information in real-time.

IVR solutions are increasingly used to place outbound calls to deliver or gather information for upcoming appointments, past due bills, and other time critical events and activities.

Case studies and examples....

:: Featured Solution	:: Telephony Infrastructure	:: Technology
RHBrands utilizes Voiceware Studio to manage 6+ millions callers per month to its inbound IVR's that include: "RejectionHotlline^®", "ScreenNumbers™" "FrustrationHotline™", and others. Their brands create a valuable mix of web and in-call audio-based advertising allowing each brand to reach and interact with their audiences. http://rhbrands.com/advertise.asp	Voiceware works with SIP-based voice over IP (VoIP) trunks as well as traditional (PSTN/POTS) telephone services (requires gateway). Voiceware can also be easily integrated with most PBX systems, allowing you to use your existing telephony infrastructure including analog, digital T1, or digital ISDN lines. Interop with existing PBX systems – White Paper, Examples	Voiceware Studio allows you to easily develop sophisticated IVR solutions without a telephony or programming background. Voiceware Studio is a Windows-based application, allowing you to run on any Windows PC or server (see System Requirements) and leverage your existing IT resources.