Voiceware Studio

The Voiceware Studio is the platform that manages your IVR solutions, from creating powerful IVR applications using the Voiceware IDE (integrated development environment) to managing actual call flows. In addition, the Voiceware Studio manages your telephone services, Voiceware Scripts, translates text (text-to-speech) and transfers/routes IVR calls to specific telephone numbers or agents.

The Voiceware Platform is a proven IVR platform that delivers the reliability and flexibility for the most demanding IVR applications. Unlike traditional, proprietary IVR platforms, the Voiceware Studio is based entirely on open web and IP standards.

Voiceware Scripts

Voiceware Scripts are used to navigate a caller through an IVR application based on their input. This may include delivering information through pre-recorded prompts, soliciting information or input using voice or touch-tones, etc. Voiceware scripts can easily access backend data or applications to retrieve records and provide callers with information or update the record with new information.

Voiceware Studio allows you to easily create scripts with plain-language tools. A script typically involves a series of “pages” that include predefined actions, for example:

•  “Play a sound”
   
• “Transfer the call”
   
• “On 3 pressed” or “On hang up”
   
• “On 5 pressed check SQL Database”

A built in debugger lets you test your scripts before putting them into production.

Voiceware Scripts can be developed quickly and easily. Unlike most proprietary IVR platforms, the Voiceware uses standard XML-based tools to deliver rich, sophisticated IVR applications faster than anyone on the market.

We include a library of sample Voiceware Scripts to help jump start your project. In addition, Voiceware partners offer a broad range of pre-built and custom Voiceware solutions.

Data

Increasingly, organizations want to integrate callers with backend data sources. These sources include databases, mainframes, backend applications such as CRM/ERP/SFA systems and third-party information services and solutions via web services.

Telephony Infrastructure

Voiceware works with SIP-based voice over IP (VoIP) trunks as well as traditional (PSTN/POTS) telephone services (requires gateway). Voiceware can also be easily integrated with most PBX systems, allowing you to use your existing telephony infrastructure including analog, digital T1, or digital ISDN lines.